Frequently Asked Questions

After every transaction or service completion, your customers automatically receive a personalized text message and email asking for a review. The message includes a direct link to your Google Business Profile. If they're happy (4-5 stars), they go straight to Google. If they're unhappy (3 stars or below), they're directed to a private feedback form so you can address their concerns before they become public reviews. The system sends 1-2 automated follow-up reminders to maximize response rates.

Absolutely. We follow all of Google's review policies. We never incentivize reviews, write fake reviews, or use any black-hat tactics. We simply make it easy for your real customers to leave honest feedback about their genuine experience with your business. This is 100% compliant and ethical.

It's completely hands-off. Once we set up your system, it runs automatically 24/7. You don't need to remember to ask for reviews, send follow-ups, or manage anything. The only thing you need to do is keep delivering great service to your customers. We handle everything else.

Yes! We integrate with most major POS systems including Square, Clover, Toast, Shopify, and many others. This is available with our Pro plan. Once integrated, review requests are automatically triggered the moment a transaction is completed. No manual data entry required.

The messages are personalized and come from your business, so they feel natural and authentic. Most customers won't know or care that it's automated. They'll simply appreciate the easy way to leave feedback about their experience.

Most clients start seeing new reviews within the first week. Significant improvements in Google rankings typically happen within 2-3 months as your review count and rating increase. The exact timeline depends on your current position, competition, and transaction volume, but you'll see steady progress from day one.

This depends on your transaction volume and customer satisfaction. On average, our clients see a 15-25% response rate. So if you serve 50 customers per month, you can expect 7-12 new reviews. If you serve 100 customers, expect 15-25 reviews. The more customers you serve, the more reviews you'll get.

Our negative review filter catches most unhappy customers before they post publicly. If someone rates their experience 3 stars or below, they're directed to a private feedback form instead of Google. This gives you a chance to resolve the issue directly. For Pro plan clients, our AI automatically responds to any public reviews (positive or negative) within minutes with a thoughtful, personalized reply.

While we can't guarantee specific rankings (no one can, as Google's algorithm is constantly changing), we can guarantee that you'll get more reviews, improve your rating, and significantly increase your visibility. Our proven system has helped businesses go from page 3 to the top 3 map pack, even in competitive markets. Your results will depend on your current position, competition, and how consistently you deliver great service.

Perfect! We'll build on what you already have. Our system will help you consistently add new reviews every month, which signals to Google that your business is active and trustworthy. Even if you have 50+ reviews, consistent new reviews are crucial for maintaining and improving your rankings.

The Starter plan ($97/month) includes automated review requests, negative review filtering, follow-ups, and email support. It's perfect for businesses that want a simple, effective review collection system.

The Pro plan ($197/month) includes everything in Starter plus: POS integration, AI review responses, database reactivation campaigns, auto-posting reviews to social media, monthly reports, and 24/7 priority support. It's ideal for businesses that want full end-to-end reputation management.

Yes. There are no long-term contracts. You can cancel anytime with 30 days notice. We're confident you'll see the value and want to keep the system running, but we don't lock you in.

No setup fees. We include all setup, configuration, and onboarding in your monthly price. You just pay the monthly subscription and we handle everything else.

Absolutely. You can upgrade from Starter to Pro anytime to unlock additional features. You can also downgrade if needed, though most clients who upgrade to Pro never go back because of the additional value.

We specialize in flower shops, interior designers, wedding professionals (DJs, caterers, planners, venues), and other service-based businesses. If you serve customers one-on-one and want more Google reviews, this system will work for you. During your strategy call, we'll discuss your specific business and customize the approach to fit your needs.

Yes. We'll work with you during setup to create messages that match your brand voice and feel authentic to your business. You can review and approve all messaging before we launch.

Starter plan clients get email support with responses within 24-48 hours. Pro plan clients get 24/7 priority support via email, phone, and text. We're here to help whenever you need us.

Simple! Book a free strategy call with our team. We'll review your current online presence, discuss your goals, and create a custom plan for your business. If it's a good fit, we'll get you set up and running within a week. No pressure, no obligation.

Not everyone will respond, and that's normal. We typically see 15-25% response rates, which is excellent for review requests. Our automated follow-up system sends 1-2 gentle reminders to maximize responses without being annoying. The key is consistency. Over time, those reviews add up and make a massive difference in your rankings.